Golden Frog Legal

Privacy Policy

How Golden Frog Uses Collected Information From VyprVPN Sessions:

This data is maintained for use with billing, troubleshooting, service offering evaluation, TOS issues, AUP issues, and for handling crimes performed over the service. We maintain this level of information on a per-session basis for at least 90 days. We may keep upload & download bytes at an aggregate level for longer periods of time.

What Golden Frog Does Not Collect From VyprVPN Sessions:

Beyond counting the number of bytes uploaded and downloaded, Golden Frog...

  • Does not perform deep packet inspection of your traffic, except where requested by the customer for firewall purposes.
  • Does not perform shallow packet inspection of your traffic, except where requested by the customer for firewall purposes.
  • Does not discriminate against devices, protocols, or application. Golden Frog is network neutral.
  • Does not throttle your Internet connection.
  • Does not rate limit Internet connection.

How Golden Frog Responds To Civil Investigations:

Golden Frog will not release a member's identifying information - minimal information reasonably calculated to identify and no more - or usage information to investigators, attorneys, or agencies unless we are directed to do so by a court of competent jurisdiction in the matter. If there is a hearing in court, the member will be notified so they will have an opportunity to contest the surrender of personal information.

How Golden Frog Responds To Criminal Investigations:

Golden Frog cooperates fully with law enforcement agencies, yet there must still be a subpoena before Golden Frog provides a member's identifying information - minimal information reasonably calculated to identify and no more. In a criminal investigation Golden Frog is required by the Law to not divulge the fact of the investigation to the member.

What Golden Frog Collects From www.goldenfrog.com:

Golden Frog collects personally identifiable information from end users only through voluntary web form submissions, primarily for the purpose of enabling the purchase of services and engaging in support and other conversation. Golden Frog also collects anonymous information about how visitors use our web site; for example, Golden Frog utilizes web analytics software to track, in aggregate, the number of unique views received by the pages of the web site, the domains from which users originate along with many other analytical data points. Through the use of web analytics software, the Golden Frog website may use "cookies" to assist the tracking of how users engage our website. A cookie is a piece of data that the web server stores on the browser's PC which the web browser will then send back to the web server on any future requests, to facilitate identification of the user should they visit the web site again. While much of the information that we collect from users in this manner is not personally identifiable, it may be associated with personally identifiable information that users voluntarily provide to us through our web site.

How Golden Frog Uses Information Collected From www.goldenfrog.com:

Golden Frog does not use personally identifiable information collected through our Web site to contact users regarding products and services offered by Golden Frog. We do not share a member's personally identifiable information with affiliates, independent contractors, business partners or outside entities for marketing purposes or otherwise. We hold your data private.

U.S.-EU Safe Harbor Framework

Golden Frog 遵守由美国商业部门 U.S.-EU Safe Harbor Framework 关于取得、使用还有和从欧盟取得个人资料。Golden Frog 以被认证遵守Safe Harbor Privacy Principles 的告知、选择、转换、安全、资料统整、取用和强制。想了解更多关于 Safe Harbor,以及浏览 Golden Frog 认证,请到http://www.export.gov/safeharbor/